We recently came in for some criticism for a bike which was scratched when returned. We are not in the habit of passing blame. We will always rectify should there be any doubt who is responsible. However when all bikes come in they are shrink wrapped before being processed. When we post it back the seat height position and handlebar position is registered and we supply assembly instructions in the box along with some carbon paste in some cases. We generally package the bike in 3 different layers: Layer 1 – Each tube is individually wrapped. Layer 2 – overall protective wrapping is applied. Layer 3 – Finally the box is filled with packing material and additional components are secured before sealing the box.
Make sure you sign for the box “DAMAGED” if you are unsure the bike was mishandled. Some couriers will simply not wait for you to check over the bike. If you don’t we can’t help if you have a claim.
As the winter season creeps in we are able to attend to more pressing inquiries sooner. Don’t wait until the season is about to start before you seek assistance. We are also able to take on a few more custom resprays at this time so get in touch before the waiting times increase. Remember we offer an express service for those who need a quick turn around.
As a repair service we have to validate what we do if we are to have any credibility, we therefore warranty more areas of the bike then the manufacturer typically would. That said there are still components on the bike we would be foolish to warranty, namely locations that require clamping or assembling. Remember to ask what sort of warranty applies to your specific repair.
You can imagine our Slovakian team members getting excited to finally have Peter Sagan’s Specialized Tarmac in for custom work. We try not to show any favouritism!
The opening date for Carbon Bike Repair South Africa is set for 1st of September 2017. Their advanced training course is now coming to a successful conclusion before we fly them back home. However..there is one final test. Even though they are now qualified in advanced carbon repair and restoration to Level 3, the new team are put to the ultimate test. Their task is to repair and paint restore this Trek Madone which was in 5 separate pieces. Once structural tests are successful and the graphics restored, the repairer will ride it in the next local 100km race.
So if you are ever considering getting your bike repaired in any branch of CBR, be assured that only those ‘living’ persons at Carbon Bike Repair will touch your bike.
We bang on about quality all the time. We don’t often get an opportunity to share the difference between fake restoration and factory finishes. This Agron18 was not restored to Nitrogen specification and clearly the customer was not happy. As a result it gets sent to CBR to get corrected. We wouldn’t bother coming to work if we can’t AT LEAST replace the correct detail to a restoration project… Attention to detail is the clue to the standard of work under the paint…
I seem to be posting a fair bit of Colnago related stuff. This is not a true reflection on a various brands we work on every day. That said CBR have 2 of only 9 in the UK. Both suffered some sort of damage and require precise restoration.
If you read our blog you will find other examples similar to this fracture repair and restoration. The image is unfortunately inline with the handbars so we get a few per year. This is for a Sigma Sport client.
Many who searched online for a resolution to this issue are in for not-so-good news – It was a bad idea from the start to clear lacquer any naked carbon. Don’t get confused between shiny moulded race car surfaces. These are not painted. Only a well polished high pressure mold can create this clean finish. When carbon was first used in bike manufacturing they understandably wanted to show the material off. The problem with carbon is the waxy resin surface which forms as an outer skin on the frame which cannot hold clear lacquers for very long. A bit like trying to spray onto nylon..There are a few clear coat primers out there but none very effective as far as we know.
The modern way to show carbon weave is to tint the carbon with a darker primer. This provides better grip and you can just about see the grain coming through. My advice is if you like your blistering frame then the best way would be to go this route but please don’t attempt a fresh clear lacquer respray. You are throwing good money after bad.