WELCOME
TO THE UK’s PREMIER CARBON BIKE REPAIR AND RESPRAY CENTRE
Our one-stop bike hospital attends to a huge range of structural
and mechanical problems dedicated to getting you safely back on the road as quickly as possible.
15,532
REPAIR TICKETS RAISED
CURRENT WORKSHOP LEAD TIMES
Lead times vary depending on the type of work being carried out.
Please note your bicycle needs to be fully stripped prior to dispatch / delivery to CBR.
1 - 2 WEEKS
HEALTH CHECK (STRIPPED FRAME)
1 - 2 WEEKS
CARBON REPAIR ONLY (NO PAINT – STRIPPED FRAME)
3 - 5 WEEKS
CARBON REPAIR & PAINT RESTORATION (STRIPPED FRAME)
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SPOT YOUR ISSUE
CLICK ON A NUMBER TO HELP IDENTIFY YOUR BIKE PROBLEM
There are many other damage points not represented on this diagram so don’t worry if yours is not here. It is only a guide and will assist you in identifying the parts of your bike.
This frame shows that fractures can be safely repaired and restored to new again (see 1-4). Our owner lifetime warranty is often more comprehensive than some manufacturer warranties on new frames.
PAINT FINISHES
70% of our customers opt for a factory finish to their repaired frame / carbon component. This is something we are credited for in the cycling world.
We offer two options:
NO PAINT
To keep costs down you can opt for a no paint option. The carbon repair will be visible.
PAINT RESTORATION
The graphics and paintwork are replicated and replaced to factory finish, where possible. Any sign of the repair is ‘removed’. This includes official logos, decals, colour matching* and blending.
*We colour match as close as possible to the manufacturers specification and the age of the bike.
IS WHAT WE DO SAFE?
CARBON FIBRE IS INFINITELY REPAIRABLE, HOWEVER THE SAFETY AND QUALITY CONTROL OF OUR REPAIRS IS WHY WE ARE THE MOST ADVANCED BIKE REPAIR SERVICE IN THE UK.
If we repair, it is because it is safe to do so. Safety is determined through technology and training. CBR is the most widely used repair service in the UK. We service all sectors of the industry from insurance to manufacturers, racing teams and individual cyclists. With a thorough process that warranties the integrity of the repair, you can avoid the cost of a replacement frame or wheelset.
WARRANTY
We are so confident that our carbon fibre repairs come with an owner lifetime warranty and one year warranty for our paintwork*.
*subject to our terms and conditions
HIGHLY TRAINED REPAIRERS
SAFE REPAIRS TESTED THROUGH RIGOROUS QUALITY CONTROL
WE ARE CARBON BIKE REPAIR
Our service team includes carbon fibre technicians, composite engineers, bike mechanics, spray painters and graphic designers.
It is great to be a part of a team that delivers real world solutions to cost saving and unnecessary waste.
Composite carbon inspectors inspect and report on the state of the carbon component.
Our bike specific spray team colour match and restore up to 80 leading brands to factory finish.
Our workshops are run by strict compliance guidelines to ensure safety and quality at all times.
Our repair teams are highly trained and monitored to deliver 100% safe repairs 100% of the time.
WE ARE PROUD TO BE PARTNERED WITH
REPAIR QUESTIONS
Is my bike worth repairing?
That depends on the value of a replacement frame. A qualified repair is largely undetectable, so if you love your bike then there is no replacement value. A well-executed repair will bring it back to exactly how it was before.
Our advice is get a quote before you do anything.
Will my repair be safe?
The repairs are made to the specification of the component. Only qualified technicians should repair your bike. Unless otherwise stated, our repairs have an owner lifetime warranty and a one year warranty for the paint work.
Please contact us for full warranty terms and conditions.
Why is repair so expensive?
We would disagree!
A repaired warrantied frame is roughly less then half the cost of a mid-priced replacement frame. If you are looking for the cheapest repair quote, then this is one area you should not compromise your safety on. If you think it is too expensive, please ask us to explain.
How long does it take to repair?
The repair itself can take a day. However it is the whole process, such as curing times, profiling, quality control which needs to be taken into consideration. Some repairs can take a few days if additional processes are required to achieve the specifi cations to pass QC. Unfortunately, it takes longer in practice when we are in demand. Safety first as always.
What parts do you not repair?
In most cases, we can repair about 90% of a carbon bicycle safely.
There are occasions where some bicycles are blacklisted due to inherent design flaws. Due to comparative costs, it is better to replace some components than attempt to repair them. CBR inspects each component before we decide to repair or replace.
Can you repair carbon wheels safely?
That depends on the value of a replacement wheel. That should be your first option.
Wheels are more complex and dangerous than frames when they fail. The tensions are great so a cautious review is undertaken before advising on a repair. Some wheels are very expensive to replace and in some cases are easy enough to repair. Others can be to risky to attempt a repair.
Your safety is always our top priority.
Can you repair carbon dropouts?
Yes we can!
Carbon dropouts are made with specific carbon fibre. The repair undertaken requires the correct tensile carbon otherwise it will not hold the rigours or gear shifting or derailleur removal. We cannot weld alloy dropouts in carbon frames.
Can you repair seat posts?
It depends where the issue is. Always ask regarding your specific issue.
RESTORATION QUESTIONS
How close can you get the restored part to the original?
Restoring bicycle paintwork is not like the auto industry where paint codes and suppliers are known. Even if paint codes are known, no two paints when mixed are exactly the same.
We colour match by eye and it depends on a number of factors:
- Type of paints and lacquers used previously
- Paint effects (gloss, matt, pearlescent, candy colours, metal flakes, glitter etc)
- Age of the bike
- UV exposure
Our QC policy is 95% – 98% unless we stipulate beforehand that designs or paintwork are simply not replicable.
In most cases, our restorations range between 98% – 100%. All artworks are original or precise replications which we create in-house. We have 30 years combined experience in the spray team. CBR’s reputation attracts clients and top race teams from all over the world.
How much does it cost to restore my bike after the repair?
Prices start at £96 (incl vat). Fill in our ‘Request a Quote’ form and we can assess your requirement. The cost depends on the complexity of the area restored, number of colours and graphics, if any.
Once inspected, you will be notified before work commences. You can always opt for the cheaper finish and return at a later date if you wish.
Do your restorations have a warranty?
All our paint restorations have a one year warranty. Please contact us for full details.
GENERAL QUESTIONS
If I want to sell my bike what do I tell the buyer?
The buyer is free to contact CBR to ascertain the origins of the repair with your permission.
At CBR, our repairs, unless stated, have an owner limited lifetime warranty and our paintwork has a one year warranty. Please contact us for full warranty terms and conditions.
If I am driving, how can I find your premises?
It can be difficult to find us. If you would like to use What 3 Words our words are:
///jobs.zips.legs
Take the turn off for Alsford Timber and the D&T Car Wash. Access to the premises is to the right of the car wash entrance. This road takes you under the bridge. As you go under the bridge turn right and park outside of Unit 1A.
Please only park in bays marked ‘CBR’.
Is there public transport nearby?
Leatherhead train station is a short distance away and there are numerous bus stops nearby.
By Train
Leatherhead train station is only 50min from either London Waterloo or London Victoria train station.
We are a short walk from the station, approx 12-15 minutes. When you get to the Majestic’s roundabout, take the first exit and remain on the left. You will see Key Drive Car and Van Rental and Alsford Timber, take this road and walk down to the D&T Car Wash. To the right of the car wash is the road which will take you to the Bridge Works Industrial Park. Please follow any ‘CBR’ signs.
Preparing your frame for us
Here are some helpful tips on how your frame / carbon component should be prepared prior to us receiving it.
Please note your bicycle needs to be fully stripped prior to dispatch / delivery to CBR. We only need your frame / carbon component.
Please download, complete and attach the following booking in form to your frame.
Upon receipt of your frame / carbon component, we will send you a work ticket.
We schedule our work queues on your authorisation of this ticket.
Due to the nature of the work, we are unable to book repairs in advance. We work on a ‘first come first served basis’ – from us receiving you bike.
Best to get it to us as soon as possible.
BEFORE SHIPMENT OR DROP OFF
We require stripped, clean frames for inspections and repair. If you are unable to fully strip your bike, your local bike shop should be able to assist you.
Please clean the part(s) as much as possible. Any bike sent to us in an unacceptably dirty condition will need to be washed at a charge of £24 (incl vat).
If the damage is around the seat tube or seat clamp area, please include the seat post and seat clamp when sending the frame.
If your dropout is damaged, please make sure you send in your hanger.
DROPPING OFF YOUR FRAME
Come and see us, we like to meet our customers.
We are open Monday to Friday 9am – 5pm
It can be difficult to find us. Please make sure you drive to the car wash and then go under the bridge. If you would like to use What 3 Words our words are:
///jobs.zips.legs
SHIPPING YOUR FRAME
Please place it in a suitable padded box to minimise damage and for re-posting. We like to send it back in your box to minimise packaging costs so make sure the box is going to last 2 trips.
Please label your box with return details. We will arrange a suitable courier and contact you before returning.
Please download, complete and attach the following booking in form to your bike prior to shipping.
International shipping – Please read the international shipping information below.
INTERNATIONAL SHIPPING
If you are shipping an item to us from outside the UK, please contact us before shipping anything!
You will need to complete the customs documentation and mark the item as “Temporary Export (Repair and Return)”. This is very important as it will show HM Customs and Excise that the item is not remaining in the UK.
Also please contact us for our EORI number which can be added to the customs documents and might assist with quicker processing.
Do not forget to include a Commercial Invoice. The value you enter here on the customs forms will affect the amount HM Customs and Excise charge in relation to import duties. This could be between 26-30% of the value. If we are charged any import duties or disbursements these will be charged onto you, unless we are able to get them re-imbursed. We reserve the right to charge an admin fee for any extra administration we undertake into clearing and re-exporting your item to you.
OUR CONTACT DETAILS
Carbon Bike Repair Ltd
Address
Carbon Bike Repair Ltd
Unit 1a, Bridge Works
Kingston Road
Leatherhead
Surrey
KT22 7SU
International shipping – Please read the international shipping information above
What 3 Words – It can be difficult to find us. Our 3 words are:
///jobs.zips.legs
Phone
+44 (0) 1372 372 766
Please do not call us to obtain a quote. It is best practice to first email us with clear and focussed images of the damage and surrounding paintwork. That way, we have something to reference when quoting, which cannot be achieved with a call
Opening Hours
Our usual hours:
· Monday to Friday: 9am – 5pm
· Saturdays: Closed
· Sundays: Closed
· Bank Holidays: Closed
OUT OF HOURS DROP-OFF AND COLLECTION OPTIONS
Head for the Hills
Head for the Hills is an independent bike shop who kindly assist CBR customers with bike drop offs and collections on Saturdays.
Address
Head for the Hills Bike Shop
43-44 West Street
Dorking
Surrey
RH4 1BU
Weekend Opening Hours
Saturday: 8:30am – 5:30pm
Sunday: Closed
STRIP AND REBUILD SERVICES
We no longer have a mechanic’s department on site. Please use your local bike shop to strip and rebuild your frame.
Alternatively below are a few local bike shops to us in Surrey that can do this for you.
This would need to be arranged with them separately.
CYCLELINK
52 High Street
Thames Ditton
Surrey
KT7 0SA
Tel: 020 8398 0055
Email: shop@cyclelink.bike
Opening hours
Monday to Saturday: 9am to 5pm
Sunday: Closed
Website: https://www.cyclelink.bike
SURREY HILLS CYCLE WORKS
26-30 Church Street
Leatherhead
Surrey
KT22 8DW
Tel: 01372 363665
Email: hello@surreyhillscycleworks.co.uk
Opening hours
Monday to Friday 9am to 5:30pm
Saturday 9am to 5pm
Sunday: Closed
SEE WHAT OUR CUSTOMERS THINK
Thank you Carbon Bike Repair, having to deal with the injuries caused by malfunctioning carbon seat post failure broken back in two places. I had to battle over the poorly manufactured seat post with inadequate “glue” holding seat into carbon post. Had approached few shops, local bike shops / specialist companies. To my surprise some did not want to get involved with the mightiness of such a company like #$+•^. In stepped Carbon Bike Repair, who supplied me a comprehensive report on the bike including the seat post. Due to this report they have accepted full liability and everything is progressing with the solicitors. Thank you for your competitively, professional report that has helped me so much. THANK YOU.
andrew bilby
1728756702
From start to finish I couldn't have chosen a better company to repair my Pinarello. From the first call to explain the damage I was treated to celebrity service, listening to the issues, coming up with a repair plan and getting it finished withing a very short timescale ready for a cycle event. I was kept in the picture all the way along the line of where the bike was and what was happening. I would recommend them to anyone with a carbon frame issue. 1st class company with brilliant staff.
Chris
1726847410
Props to management and the preppers and painters who did an excellent job on repainting my frame. They did non related damage and painted my chainstay and seatstay too, to make sure i had a proper job done 👌 Painter myself, very happy with the outcome.
Kaine
1726785053
Beyond their incredible depth of knowledge of carbon fibre as a material and of its uses in frame design, this company fully understands the meaning of client support. It is clear that their passion for the subject is the main driver behind the business. A plethora of on-line biking community technical videos reference C.B.R Ltd as experts in the field which says it all. However, I'd suggest starting by simply checking out their YouTube channel.
Richard Hurding
1726592127
Excellent from start to finish; always communicative on the steps to getting my bike fixed, the timeframes and cost. Really helpful in dealing with the insurance company too.
D
1726557881
Repaired frame was returned promptly, painted and looks brand new. From start to finish; a report was provided, feedback to progress was imparted, delivery was received some three days after the account being settled. Lovely people to deal with and an efficient effective (will report back further after a couple of thousand miles) service. I certainly wouldn’t consider going else where if another car runs into me…
Bob Wilkie
1725615739
Needed a quick bit of help and checking over a swingarm before my kids race, guys were so good. Took over the part had it inspected and sorted in no time. Many thanks.
Karl “The Jackal” Roche
1724774586
Superb, from start to finish kept me informed and an excellent "as-new" outcome. The CBR team were professional, transparent and friendly.
Paul Walker
1723455529
Abdul Basit Aijaz
1722497144
Great service and an even better repair. My Frame came back like it was brand new, with no sign of repair and perfect paint match.
Dale McCready
1721030435
Great job repairing the seat stay. Very helpful staff and job completed within two weeks, as promised. Definitely recommend to anybody requiring carbon repair to their bike.
Paul Pridmore
1720792805
Amazing repair from Carbon Bike Repair. Top class service
Mark McAlorum
1719579759
Amazing service from start toFinish, the team are really friendly & easy to deal with & made the whole process super easy. I was sceptical that the bike would feel the same after the damage that had been done to it but it’s genuinely as good as new! Can’t sing their praises highly enough
dan boosey
1719483167
Highly recommend these guys for any carbon repair. I found what looked like a fracture on my frame, which CBR quickly confirmed after I sent them a few photos. Great service from start to finish, very personal service, they really care. I was up against time due to an event in France in a few weeks time, and these guys fitted my frame in, did an amazing repair job, and I have now picked it up. Hopefully won't need them again ! but I wouldn't hesitate to go back. Thank you again.
James Rogers
1718970579
Great experience. After a bike crash i thought my nearly new Specialized Aethos frame was toast but Carbon Bike Repair were excellent. Dropped it off and they said they could fix it and took me through the options. Just 2 weeks later the frame was ready to collect and despite not choosing the paint match option you couldn't tell the repair on the carbon finish. They even called me back the next day because they had not added the initial deposit to my balance so gave me a refund. Friendly service and great to have the bike back again.
olly stevens
1718883928
A huge thank you to Martin and the team at Carbon Bike Repair! My carbon handbike got a heavy hit from behind- causing serious damage. Martin turned the repair round in record time so that I can continue my training for our big veterans bike next week. Fantastic service, very much appreciated.
Jonathan Bell
1718484448
If I could give 10 stars I would. What a company! In a world where above and beyond service levels are almost instinct Carbon Bike Repair go to the extremes of upper end client satisfaction! The best and most accommodating company I’ve had the pleasure of dealing with in many years. From the fantastic Tanita, whose efficiency knows no bounds to the incredibly knowledgeable Martin. These guys got me out of a big hole, literally! Thank you people!!!
Tim Nisbet
1718297671
CBR carried out a fantastic repair on some carbon chain suck and also damage. The paint repair is brilliant and you can’t tell it was repaired. Kamil stripped and rebuilt my bike for me for the work to be carried out and he is a superb mechanic with some useful comments about maintaining the bike in the future. I would highly recommend CBR (and Kamil) if you need a carbon repair carried out to the highest of standards. They also stuck to the timescale quoted in the estimate which is impressive considering how busy they are.
Ged Keegan
1717953478
Had a fracture on my Tarmac and I brought my bike down to Martin and Tanita at CBR and my god what a professional service from start to finish. To have a fracture on your carbon frame is worrying enough but thanks to CBR I felt totally at ease when they took my bike. You get updates when there is a change with the progress of your bike which is a nice touch.Can't recommend them enough.Thank you.
Tom Taylor
1717531288
Helped me out a big hole which was looking like costing me a small fortune. Sorted my repair very quickly with great communication. Hopefully i won't need a use these guys again but wouldn't hesitate for a second if unfortunately i needed a carbon repair again. Quality service.
Gavin Woolgar
1715111045
Great people super helpful
george greene
1715084799
Absolutely the best place in the UK to have your bike sorted. Not only industry leading facilities, but also the best mechanic around!
Kamil K
1713901498
Having a damaged top tube and paintwork on a frame is never a good day, however sending it to Carbon Bike Repair was the best decision I’ve made in several years.It’s not a 5 min job so don’t expect to wait less than 2 weeks, but trust me the wait is so worth it. My frame came back looking better than new, no way to know it was damaged and the paintwork is absolutely perfect, even the colour change fade is perfect.I just can’t recommend them enough, money well spent and a frame that could have ended in a skip is now as good if not better than it was newThank you CBR
Gary Funnell
1713523891
Cristi Bradu
1712321180
