With carbon fiber as the worlds most abundant element in today’s race ready frames you would think that everyone would be happy….. but there is a problem. We see this ‘problem’ a lot in our line of work. The ‘problem’ is understanding and maintaining carbon fiber bikes and wheels.
In essence your carbon bike is a ‘Formula1’ race car. You don’t see one down the local garage do you? This is a crazy situation we find ourselves in as some customers ignore the instruction manuals and torque wrench settings supplied by the manufacturer. In some cases the manufacturer might not be as effective in conveying the fragility element of carbon frames to avoid alarm! Who knows but it is costing the industry and consumers more then they bargained for in my opinion.
UCI competition rules require the pro peloton ride only commercially available bikes. This is great for the amateur market to indulge in but a warranty nightmare for the manufacturers who’s customers, many of which, simply don’t understand how to handle such a fragile machine.
Manufacturers, on behalf of their customers, can benefit from reputable carbon repair specialists for 3 good reasons:
1. Maintaining brand loyalty from non-warranty claims .
2. Borderline warranty inspections to resolve conflict.
3. Fracture feedback on problematic frames.
By endorsing a carbon repair service in some cases will make warranty claims less fraught. Just having the choice will benefit everyone.