COMPLETE BIKE RECOVERY

June 1, 2018/in carbon, Insurance claims, tech /by CBR

If you are unsure what to do in the event of an incident, here are some options available to you.  If it is a carbon bike:

1 – Do not ask your local bike shop to assess it unless they are approved carbon bike inspectors. They will not usually take a risk and could advise unnecessary replacement.

2 – If you make a claim, ask the insurer to notify CompleteBikeRecovery to collect, inspect and report on the bike.

3 – You are welcome to contact us directly should you choose not to claim. Just send us an email with in-focus images and a description of the issue.

4 – We inspect carbon and the groupset at the same time. This usually takes 2 days.

5 – The submitted report covers : 1 – The cost of repair (if we are able to warranty) + cosmetic restoration. 2 – A new-for-old complete bike replacement option. 3 – Salvage value.

6 – We are able to inspect alloy frames too.

Google Rating

4.8

Based on 175 reviews

Carbon Bike Repair

4.8

Gary Funnell

1713523891

Having a damaged top tube and paintwork on a frame is never a good day, however sending it to Carbon Bike Repair was the best decision I’ve made in several years.It’s not a 5 min job so don’t expect to wait less than 2 weeks, but trust me the wait is so worth it. My frame came back looking better than new, no way to know it was damaged and the paintwork is absolutely perfect, even the colour change fade is perfect.I just can’t recommend them enough, money well spent and a frame that could have ended in a skip is now as good if not better than it was newThank you CBR

Cristi Bradu

1712321180

Gerry McBride

1708005133

I'd like to thank Rob G and the team at Carbon Bike Repair for the excellent repair work and service they provide.My Trek Domane SLR Gen4 had a cracked chain stay and some other cosmetic issues. I opted for the full restore which I felt was reasonably priced.Communication with the team throughout the process was outstanding and I couldn't be happier with the result which included a fairly priced courier shipment back to the UAE. The bike looks like new.I will happily recommend them to any who may require this typr of service.

Mr O'Sullivan

1707166608

I got knocked in November and whilst the broken bones were the main priority, I was so impressed with the way CBR took the worry out of the damage to my bike. The liaison with Tanita was exceptional, keeping me up to date with the process of working with the LBS to strip the frame, checking the frame for damage and then necessary repairs. The bike came back good as new without a scratch on it. The team that worked on the bike took pride and care in their work. I cannot thank them enough and highly recommend CBR.

George A.

1706978029

Had a really nice experience dealing with CBR. They did a repair on a nasty damage around the bottom bracket of my bike caused from a chain slap. Communication was very easy, turnaround quick and repair looks amazing even though I opted for no paint restoration. Cost was very reasonable too. Recommended

Mark Wade

1706462348

Great company to do business with very professional customer service was very good the work I had done respray my frame top draw job I would have no hesitation to recommend this company many thanks again

Jonathan Holmes

1705484118

Thank you so muchGreat repair, great delivery, first class customer serviceDefinately will pass word amongst my cycling groupBrilliant, Thank You

Massimo Moretti

1705410051

If you own a carbon fiber bike and you need it inspected or repair I could not recommend CBR more. Clear prices, updates and skilled team.

Jason Hill

1705242657

Did a great job on a bike frame for me. Kept updated every step of the way and a first class job.

ben white

1704203293

I used Carbon Bike Repair to fix my Orro Venturi (after running out of patience with Orro Customer Services who weren't interested in communicating, despite the bike being in warranty). There was a small crack in the drive side chainstay. In addition, there were some scuff marks around the bottom bracket from a dropped chain, albeit these were cosmetic.The repair to the chainstay is immaculate. I'm lucky that the bike is matte black so I didn't get it painted, but you have to look very hard to notice any difference.Here's the extraordinary part; I didn't ask for the BB scuffs to be addressed and yet they have seen to them, too. That's the kind of service delivered by a company which values its craft, and its customers. I'm absolutely delighted.If that wasn't enough, the ticketing system and communication is brilliant, quoting straightforward, and people proactive. Finally, I had my frame dropped off to Head for the Hills in Dorking so I could grab it on a Saturday. It's a lovely little shop with friendly, enthusiastic staff and well worth a look.

Paul McDonald

1703670177

Quality carbon workmanship

nathan bliss

1699521036

My Bianchi Specialissima took a tumble and mangled the top tube.CBR were great, kept in touch throughout their thorough procedure and got my frame back to me quickly and efficiently.I was really pleased with the result and despite the complex paint I’m not sure I’d have any idea there had been an issue if I hadn’t seen the initial aftermath of the cat based trauma!Perhaps a bit spendy but that was to be expected given the paint.Thanks so much, would thoroughly recommend!

Justin Milligan

1698750757

They did a fantastic job on my chain suck damage. The price came in within the budgeted range and it looks fantastic. Comms all the way through were spot on too. Thanks guys - great job!

Trevor Scott

1697619915

Extremely professional and friendly staff who know everything about carbon repairs.Their work is first class, and as a bonus they were more than willing to give me a tour of their facilities which was most interesting.Thank you very much

Adam Rose

1697122405

Fantastic job against very tight deadlines to repair cracked seat stay before huge race in South Africa. Tanita & Martin were very helpful and communicative, juggling jobs to accommodate my needs, and I would definitely use CBR again (let's hope I don't need their services soon 😉 ). Highly recommended.Also, the bike arrived back by courier with much better packaging that I used to send my frame to them. 👍I didn't get the frame repainted - no time!

Alex Chapman

1696364231

Recently used these guys to repair my carbon Trek mountain bike. Can't have asked for a better service. The repair was done very well and in such short notice so that I could use the bike for a trip I had planned. All the team that I spoke to on email were helpful. Highly recommend.

Fat Bloke

1695065285

Good professional service but massively overpriced.

Peter Sweeney

1692881917

I just wanted to thank the Team at CBR for great advice and excellent work to repair and rebuild my bike following a very nasty collision. Great detail to their work and the bike feels as good as new. A huge thank you to everyone who helped on this project.

Tudor Weeks

1690800320

awesome repair. can't tell where the damage was....thank you

Jules Pancholi

1688136959

Carbon Bike Repair are magicians! I can't think of a bad word to say about all my experiences in dealing with them and in fact spend most of my time telling everyone how amazing they are. I've had a previous frame that I thought was a write off be bought back to life and most recently a very short time frame save on my pride and joy. None of the repairs are visible. For a measure of how far they will go check out You Tube - Francis Cade's ride across America and see how they saved Justins recumbent in a Texas car park. Thank you CBR!

Harvey Jones

1687785879

These people are outstanding. Saved my wheel and did it with such efficiency, the communication and costs are fantastic

Jon Bentley

1686219080

Excellent and expert advice and examination from Tanita - she took time and care.

SarahFee Matthews

1683287985

Damaging my beautiful 18 month old Cervelo P Series time trial bike was far more traumatic than finding myself sliding across the road. The service at Carbon Bike Repair is fabulous. From the moment they had my bike to when I collected it their communication was excellent at every stage of the process. The portal they use keeps all emails, photos, reports, quotes and receipts in one place.The bike is a stunning metallic greeny blue - they said they’d do their best to match the colour.The result is excellent and unless you knew I’d had a nasty scrape on the top of the front fork you’d never spot it.Thanks for a fabulous job.

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