blog – Carbon Bike Repair

Supporting our NHS Heroes – 15% Discount!

May 11, 2020/in Uncategorized /by CBR

Carbon Bike Repair Ltd are offering all NHS staff 15% off any carbon fibre repair, paint restoration and / or servicing.

The discount will be added to the final invoice. You will need to show us your NHS ID card to qualify for this discount.

This offer excludes any replacement parts or components, full resprays, courier / postage fees, and cardboard boxes.

This offer is only valid on authorisations received on the ‘final’ estimates (i.e. we have your bike in our possession and have seen the damage) up to and including 10th June 2020.

WE HAVE RE-OPENED!

April 28, 2020/in Uncategorized /by CBR

Having considered the amount of carbon work we have on hold, we have decided to re-introduce a small team to clear the backlog as quickly, and as safely as possible. Please understand that this lockdown has, and is still, causing some lead time delays. The good news is we are back and plugging through the workload. We can also mechanically service your bike without delay.

Please call (01372 372766) or email us (info@carbonbikerepair.co.uk) us if we can help sort your bike out before we get busy again. We are available from 9 am – 3pm, Mon to Fri until further notice.

If you have to visit us at our premises please can you call us ahead of time and we ask you to remain outside and a member of staff will attend to you. Please remember to practice social distancing of 2 meters at all times.

Wishing you all good health and happy riding during this lockdown!

CBR TEMPORARILY CLOSED

March 29, 2020/in Uncategorized /by CBR

AN IMPORTANT MESSAGE FROM OUR DIRECTOR, ROBERT GRANVILLE

Having explored every option, it is with a heavy heart that CBR will temporarily close due to the Coronavirus with immediate effect.

We will be closed for the remainder of the 3 week lockdown period as specified by the UK Government on 23 March 2020. The most important thing is for everyone to stay safe and well.

We will still be available via email so please contact us on info@carbonbikerepair.co.uk if you would like to pre-book or ask a carbon / paint question.

Please do not travel or courier any bicycles to us as we will not be available onsite to accept deliveries.

Please be assured that if you have any outstanding repairs or resprays with us, these have been placed on hold and will be completed as soon as possible on our return.

My team members and our customers health is of upmost importance and we thank you for your continued support and co-operation.

Please stay safe and I wish you all good health!
Robert

AN IMPORTANT MESSAGE FROM CBR DIRECTOR

March 20, 2020/in Uncategorized /by CBR

These are extraordinary and difficult times for us all on both a personal and business level. However, the most important thing is for everyone to stay safe and well.

I want to reassure all our existing customers and those of you who are finding us for the first time that Carbon Bike Repair REMAINS OPEN and fully functional at this time.

We are taking the Coronavirus (COVID-19) very seriously and we are following all guidance as outlined by the UK Government and Public Health England (PHE) to help prevent the spread of any infection. We have stringent cleanliness policies in place for all staff and visitors. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). However as an added precaution we are disinfecting all bicycles on arrival and prior to dispatch.

We are here for carbon repairs, paint restorations and full custom resprays. Please also remember that we have a fully functional workshop with Cytec level 3 mechanics so we can offer servicing and maintenance for all your bikes.

I however, ask all customers that feel unwell or who have a new continuous cough or high fever or have been in contact with anyone who is unwell (however mild) to please NOT VISIT US at our premises! We can always correspond by phone (01372 372 766) or via email (info@carbonbikerepair.co.uk) and your bicycle can be shipped. We know many courier companies are still operating with their own measures in place.

My team members and our customers health is of upmost importance yet we remain focused on providing you with the excellent service you have come to expect from us and we thank you for your continued support and co-operation.

Please stay safe and if you can keep riding……….
Robert

Carbon Bike Repair Ltd

HOW TO SPOT A FAKE F10 PINARELLO

November 29, 2019/in carbon /by CBR

We recently came into the possession of a fake F10, so we thought we would share the differences with you. Please note that this is only one of many replicas flooding the market.

What’s so bad about a fake carbon bike then?

Carbon Bike construction is almost impossible to unpick. When layers of are sandwiched with inferior material to make it cheaper, you can see it until it breaks. We’ve seen mostly dangerous examples so I would question any seller of a high end bike where there is no paperwork.

Luckily it is pretty easy to spot the poor graphics against a real one.

Can you spot the fake? Look at the photos below.

TEAM INEOS F12 PINARELLO

August 14, 2019/in carbon /by CBR

At last we get to see the new F12, and what a beauty it is too!

Super light and stiff. The distributers in the UK have asked us to review some cosmetic damage which we can gladly help them with. The new Pinarrello UK are a fantastic team and their service is spot on from our experience. Chase them up for a demo of this beast. Honestly its another step up!

CAN YOU SAVE MY MARRIAGE!

August 14, 2019/in carbon, paint /by CBR

A customer from Greece asked us to save his marriage after he drove the bike into an overhead barrier, some of you might know that feeling!

Anyway, pictures paint a thousand words. Not only have we saved his marriage but provided him with a lifetime warranty to ensure he has a long and happy life!

CAN A MANUFACTURER REPAIR A BIKE?

August 13, 2019/in carbon, Insurance claims, Jobs, paint, Warranty /by CBR

Consider this – If you damaged your car door, and you have to repair it, who is best skilled to do the job?

The manufacturer uses machinery, materials and automation processes to construct an entire component, however the repairer is skilled to remove damage and restore utilising totally different tools and skills for the job.

In carbon it is much the same, bikes are manufactured using a variety of machinery to mould semi-complete components which require assembly as well as inspect for manufacture anomalies. The repairer is equiped to identify fracture anomalies, largely not experienced by the manufacturer. The repairer utilises a variety of diagnostics and localised repair processes, again, uncommon to the manufacturer.

The two skill sets are unrelated and should not be confused with each other.

CARBON BIKE REPAIR SALVAGE

August 12, 2019/in carbon, Warranty /by CBR

Apart from the environmental aspect of needless waste, you can see just from a short period how many carbon bikes, some exceptionally expensive, are written-off through myth or demand.

Looking at this pile in our stores, it would be conceivable to assume that at least 70% of these frames and forks could be out giving someone great cycling pleasure. We have a salvage buying programme if anyone would like to have one of these bikes repaired for a fraction of the cost of a replacement. They all come with limited lifetime warranties so call with your size and your preference and we can look for you.

NON-WARRANTY SOLUTION FOR CARBON BIKES

July 24, 2019/in carbon, Insurance claims, Warranty /by CBR

Despite the lifetime warranties provided by many manufacturers, it is still the case that if your claim is out-of-warranty then you still need to replace at your cost.

Why not explore the repair route? If it is repairable, we provide limited lifetime warranties on the repair work and 1-year paint warranty for a lot less than a replacement frame in your specific colour. CBR brand is well represented and integrated throughout the cycling industry. We save our customers millions of pounds per year collectively. If you would like more information please drop us a line, phone or visit Carbon Bike Repair and we would be happy to review your inquiry.

Google Rating

4.8

Based on 59 reviews

Carbon Bike Repair

4.8

Jack Spicer

08:40 19 May 20

Excellent quality of work. Bad customer service.

Francis TREADGOLD

07:26 02 Mar 20

I put my bike in to CBR based on hearsay from 3 different friends who all called out the same name. I sent my bike in due to a 50kmh over the bars into the desert experience with a cracked top tube...and I am immensely pleased to say that it has come back, absolutely immaculate and as if nothing had happened to it. The workmanship is nothing short of top drawer, but for me, as I am living half way around the world, is the customer service I received. They kept it simple and did what they said they would do. Informed all the way from start to finish, and even when they were busy, they had time for a quick 2 minute call to answer a question of or 2. Impressive company to work with, and no wonder they are busy all the time. Chapeau to all of the team under Doug Addecott's leadership...thanks again guys..!! A big thumbs up from the Middle East..!

Steve Godfrey

20:30 12 Feb 20

Mike Laing

14:33 12 Feb 20

Had a small chip in the paint work but thankfully no carbon damage had the paint work done was blown away with the quality of the work done, Would highly recommend

Trevor Cammack

13:36 04 Feb 20

I bought my Wifes Cannondale to have her frame resprayed. The guys have done the most amazing job and the bike looks absolutely beautiful. I can't recommend these guys highly enough, a fantastic experience from start to finish.

Simon Goldsmith

08:55 23 Jan 20

Very professional, however I don't believe they take the proper time to diagnose when the lacquer (paint) has cracked, too quick to state it's a crack in the carbon.

Jeremy Thornton

14:36 08 Jan 20

Amazing customer service and repair job to a nasty seat stay break. Highly recommended. The quality of the paint finish is exceptional. You get what you pay for and these guys delivered

Rob old

14:34 02 Jan 20

Threaded my carbon. They are now as good as new thanks to CBR. Saved me hundreds of pounds from if they needed to be replaced

James Luce

16:10 13 Dec 19

Good professional service but not cheap. The quality is visually good and I cannot see the join.

matthew tithecott

16:58 22 Oct 19

Oscar Mathew

11:50 06 Oct 19

My top tube was damage after an attempted theft. Repair organised through insurers, performed by CBR. Absolutely no sign of the damage having taken place now, as good as new. Fab result, great service. Before and after photos for comparison

Marc Baker

14:10 26 Sep 19

Professional, punctual and responsive.

Andrew Davis

22:36 21 Sep 19

Euan Jennings

18:19 17 Aug 19

Absolutely first class job they have done repairing my carbon frame after the top tube got damaged. Blended the repaired section in and can’t tell where it is. Amazing.

Neil Garnett

19:50 08 Aug 19

Fixed my carbon forks that well that I had to check photos to see where the crack was originally. Fast, efficient and superb work. Highly reccomend.

Tom Barker

14:11 07 Jun 19

Sent my frame in 2 years ago to repair the broken chainstay. The service was impeccable, the process was clearly outlined and all costs were upfront. The frame has been as good as new since and cannot recommend them enough!

Alister Beveridge

17:55 16 Feb 19

Well they fixed it and it looks great.

Stuart Dickson

21:03 24 Dec 18

Professionals at their game

Myles Gatherer

09:43 17 Dec 18

Brilliant customer service, fast turnaround and reasonable prices. Really pleased. Photo before repair.

Alan Hughes

12:10 01 Dec 18

Had the wife's special Canyon CSR repaired. They did a great job of the paint work.Kept the Matt paint.

Mike Benfield

08:34 20 Nov 18

I experienced what must be the epitome in great service - communication was excellent and very responsive, pricing was competitive and the repair job looked like the bike had never been broken. Have already referred Paolo and Mike to friends. You wont regret it.

Matthew Baldwin

10:01 11 Nov 18

Excellent service, I had an issue and they resolved it straight away.

Johnny Cairns

10:40 15 Oct 18

Excellent company, very professional job. Got my planet x exocet 3 fixed. Repair is excellent as it looks better than the original dropout did in the first place. Great to have the bike back again! Thanks😀

James Lewis

09:18 05 Oct 18

If you need your carbon bike repaired this place is fantastic. I've taken my bike here twice. Both times the team here have done a great job. I also had my bike rebuilt here too, the price for a rebuild is on par with other bike shops but the mechanics here are brilliant. They also offer custom paint jobs and refurbishment too. Keep up the top work!

SpanishOlive - Em

21:07 17 Sep 18

Very helpful

paul hamblett

16:12 20 Aug 18

Dealt with CBR after crashing my road bike. The process with them was nothing but brilliant. Smooth efficient, professional, always responding super fast to emails. Everything I asked if them, nothing was too much for them. Would advise them to everyone. Thanks guys, special mention to paul.

Hashim Mohamed

19:35 24 Jul 18

Dean Gilmore

18:14 23 Jul 18

Really nice job to repair my rear brake bridge on a Pinarello Dogma. Without this the frame would have been a write off. Opted for the basic paint finish but that was a really nice, neat, shiny black. Very friendly service, rough quote based on photos by mail was matched by the real one after the guys had a look at the bike. Definitely recommmend this company

TheGorillaFirm

13:13 19 Jul 18

We cannot recommend these guys highly enough. Their work is outstanding, whether it be a carbon repair or paint restoration. We've sent them lots of frames, most of which are very high end. Some of the frames have had quite serious crash damages and we have been beyond impressed with the quality and finish on every occasion. Customer service and communication is also excellent.

Duncan haynes

17:53 04 Jun 18

I had my 10 year old carbon bike refurbished with CBR recently. They did the most amazing job of fixing cracks, full respray, new graphics and full rebuild. really impressed with the guys both keeping me informed of the works, costs and the final finish. Totally recommend 100%.

Charlie Heffernan

13:48 27 May 18

James

19:48 23 May 18

Had a bike resprayed here and can say it is amazing it has had so many compliments such great job so would 100% recomend to anyone.

Matt Wilde

18:24 08 May 18

I wrecked my carbon bike and the staff were extremely helpful. Very proffesional advice and didn't charge me for the time they took in checking it etc including collecting my frame from the local bike shop. Hope i don't need them again but would definitely use them if I have any future problems. Thank you.

Chris G

11:48 26 Apr 18

Proper experts - know exactly what they are doing in every aspect.

Andy Murray

23:10 17 Dec 17

Jon Linscott

10:37 02 Nov 17

Couldn't have been more helpful coupled with a high quality service. Highly recommended.

Trimble MTB 26er Weight Weenie

10:45 17 Oct 17

Excellent service, workmanship. At a low price and a fast turn around. Wouldn't go any where else. A+++ 100% recommended.

Kyle Boyd

20:06 12 Oct 17

I recently sent my bike frame here for a repair on two paint chips to the top tube. The price was resonable and about three weeks later I had my bike back. The technicians did a fantastic job at touching it up and it looked like new again which at first I was very happy about.However .... Upon further inspection, when building the bike back up I noticed that there was a new chip on the head tube of the bike that for certain wasn't there before. Extremely annoying. I was told that "it probably happened in postage" however it seems too specifically placed for a postage incident in my mind. On the postage front, one other concerning matter was that the bike was sent back with hardly any protective packaging just a bit of bubble wrap. All of the protective packaging I supplied had been left at the bottom of the box unutalized. Why?To be fair, I did mention this and I was told they would look into repairing this for me but unfortunately I would have to take It apart again and i'm reluctant to send it by courier. I just don't have the time to drop it off in person either.In summary, by all means send your bike here and I'm sure they will do a good repair to your pride and joy. However, I would most certainly drop it off by hand do not send it by courier.3 stars is a fair review in my opinion of my experience with this company.

Simon Whiten

19:20 31 Aug 17

Raffa Rhythms

17:20 16 Jun 17

After my bike frame was damaged in an accident, I didn't know where to go. Two bike shops basically told me I should scrap my bike as it was no longer safe to ride. My insurance didn't have much knowledge on the subject either. My local bike shop recommended Carbon Bike Repair to see what they'd say.I dealt with Ben at CBR. He was extremely efficient, polite and helpful with all my concerns. I felt safe dealing with them, and was very impressed with their workshop when I went there. Ben kept me updated while repair was happening, and with their express service they got the repair done in a week. They have done an excellent job. I have already told people about them and wouldn't hesitate to recommend them as I was so impressed. Professionalism and a very high standard of work by people who obviously love their work and take pride in what they do.Thank-you.

Mark Trimmer

20:26 15 Jun 17

Carbon Bike Repair came highly recommended by 2 local bike dealers after crack in rear seat stay found. They responded to my phone call and email immediately. On dropping bike off was really impressed with the workshop and with how they explained the processes they follow. They kept me up to date with the progress of the repair and on collection was delighted with the result. The team are clearly passionate about the service they provide. I would highly recommend them.

Greg Gosling

17:11 13 Jun 17

Astonishingly good; yes it took a while but Rob and team have taken a possible write-off and restored it to as-new. The frame has had 7 years hard use and then a massive head-on. Now it is like new again - well worth the investment.

Travelling Trader

11:38 08 Jun 17

Odd incident involving a tissue ended up with my rear derailleur cracking both my rear chain stays. Yellow jersey said they had a service to possibly repair it.. u was a little sceptical.Anyhow.. carbon bike repair delivered a box to my house. Had the bike collected and sent back. The actual bike came back as if brand new. The bike had been completely rebuilt and it was much better than any full service I have seen. Regards to the carbon.. you cannot see any evidence that it existed.. Overall I am extemely impressed with everything about this company.. and yellow jersey insurance were awesome too

James Karamath

12:58 11 May 17

Quality of workmanship is beyond 5 star. Combined with the 5 star service, friendliness, proffesionalism and communication, I can't recommend it highly enough. It is NOT cheap, I pray you have insurance! But the quality is all there.

Darren Bonehill

12:48 08 May 17

Great business, great service, but yes, prices are a little high.Thanks for the additional information. Carbon Bike Repair actually provided a lot more information post sale and I am reassured that the cost was reasonable. The work is of a very high quality and I will be recommending them and (if I am unlucky) returning to them in the future should I need to. I have adjusted my star rating due to post sale information. D

Damian Falkowski

10:03 04 May 17

Superb work.

Vermaak P

09:07 07 Apr 17

My top tube got damaged and the guys at CBR have fixed it within two weeks. I was amazed by the result, which is even better than it shows on the photo. Job (very) well done! Would give six stars if I could.

Scott Galpin

11:50 06 Mar 17

I have used CBR now 3 times to repair 3 different bikes, and each time the service and quality of the job has been excellent.The finish of the bikes has made it look like nothing has been done and as good as new.I cannot recommend them highly enough to take care of your pride and joy!

Nick Grecian

12:03 17 Feb 17

Found Carbon Bike Repair on a web search but an email exchange soon demonstrated that they knew what they were talking about - certainly a lot more than I did, though perhaps that isn't hard!I took the trouble to visit and the set up is pretty professional. Certainly not fly-by-night.I have nothing to compare in terms of pricing but the quality of the job and the finish was a huge relief and, though they quotes 2-3 weeks, my frame was back in my arms within 10 days. Unfortunately, the lovely finish on the repair makes other parts of the frame look a bit tatty. Bugger! I'll live with that though!Thank you Rob and the CBR team.

dominic dealing

09:27 17 Feb 17

Amazing results. Bought an sworks hardtail on eBay, great condition but had a ding on the top tube. Called top bike shop (Sigma), as I was getting them to service it, they suggested I use carbon bike repair. They sorted it in no time, it looks as though it just came from the sworks factory. Top job. Thanks Dominic

Surrey Hills Cycleworks

06:20 08 Feb 17

Great service, fast turn around

Jeremy Western

09:19 04 Feb 17

Best place in UK for fixing carbon bike frames. Friendly and helpful.

Glen Caswell

11:13 22 Jan 17

Life time warranty and can't even see the repairs

Gilson Moraes

16:14 19 Dec 16

Absolute perfect service, the bike was fixed to perfection, can't even tell anything ever happened. Only a little hefty on the price.But bike is working nicely again, no complaints whatsoever

Paul S

13:53 02 Nov 16

S N101

21:04 10 Sep 16

Was distraught when a pretty large rock was flicked up against the down tube of a new Trek Domane descending MV2 The ding pierced and cracked the carbon frame. Contacted CBR from France and on return, couriered the frame over and 3 weeks later, the repair was so immaculate, I struggled to find the exact spot where the damage was. Very impressive work chaps.

Henry Hammond

11:04 17 May 16

I was told by local bike shop that the carbon lining of my bottom bracket on my Trek Madone 5.2 was worn beyond repair but the boys at CBR fixed it no problems! great price too. Very happy to have the Madone back

Bill Stringer

16:10 26 Apr 16

The repair done on my son's bike was absolutely first class. It is literally as good as new and they even made good some other paint chips on the top tube. The service was excellent in getting the repair done and to top it off the chaps at head for hills (where you drop and collect the bike from) tightened up his head set before i collected it. I was under pressure to get it repaired as my son was racing - the first race out he won and the second one he came second - i don't know how much that was down to the fact that his beloved bike was back to looking great but I am sure it helped. the important thing for me is that when i come to sell it as he grows out of it I can do so.Thanks

Jake Backus

17:18 18 Mar 16

Carbon Bike Repairs have done a fantastic job on my bike. I cannot even see where the original break was. The fact that it comes with a guarantee is even better. A1.

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