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JOB VACANCY: TRAINEE CARBON REPAIR TECHNICIANS

Carbon Bike Repair is a premier carbon fibre bicycle repair, paint restoration and respray company based in Leatherhead, Surrey and we are looking to take on a permanent Trainee Carbon Repair Technician. All training will take place in-house, this is a great opportunity for someone looking for a career in carbon composites.

We are looking for a bright enthusiastic person who is not afraid to learn and progress. The candidate must be willing to learn new skills, manage themselves and work in a small team. CBR is a great place to work. The production team is comprised of both experienced and training staff. We always look forward to considering new talent to partake in our amazing company.

The role will include the following tasks:

  • Prepare frames for carbon repair.
  • Repair damaged carbon on bicycles
  • Assist with inspecting and identifying fractures, damage, and wear on bicycles.
  • Follow job sheet instructions.
  • Will be trained in the use of power tools or manual tools to cut / shape / drill / saw / grind / sand as required in repairing bicycles.

As the work is detailed you will receive training in house. You will also be required to carry out other workshop duties and general housekeeping, such as cleaning and tidying your workstation. You will need to work closely with all members of staff to ensure the bicycle’s journey from beginning to end is efficient and meets the companies’ standards.

Our current working hours are Monday to Friday 8:00am-4:30pm with 1 hour for lunch.

Essential Skills & Qualification:

  • Experience in the use of manual and power tools.
  • Previous experience in repairing / craft making / construction / spray painting an advantage, however on-site training will be provided. Must have a willingness to learn.
  • Reasonable English communication skills.
  • Hardworking, honest, and highly motivated with a friendly positive attitude
  • Methodical with a high level of accuracy and attention to detail.
  • Hands on, ‘can do’, proactive approach with the ability to use your own initiative.
  • Punctual and tidy.

Salary: Starting salary will be approximately £16,000 to £19,000 per annum, dependant on experience and qualifications.

If you are interested in this position, please email your CV and a brief covering letter to jobs@carbonbikerepair.co.uk

Trainee Carbon Repair Technician

JOB VACANCY: VIDEO EDITOR

Carbon Bike Repair is a premier carbon bicycle repair and paint restoration company based in Leatherhead, Surrey and Johannesburg, South Africa. The company is building a professional YouTube channel to compliment the amazing repair and paint work undertaken in both regions and now is searching for an ambitious person to help develop and run this new venture at the CBR studio facility in Leatherhead.

We are looking for an enthusiastic video editor with skills in filming, webcasts and a basic level of directing. The candidate should be comfortable working in a flexible environment both taking instruction from the DP yet being able to manage themselves and their workload. The role will develop into bigger opportunities as the global channel expands and your ability to learn on the job will be key.

The primary role will involve:

  • Working closely with the DP and administration team on content.
  • Assisting in organising and scheduling the filming of processes in relation to the content.
  • Setup and assist in the capturing of time lapse and real time filming projects.
  • Editing content.
  • Schedule and maintain strict broadcast scheduling on YouTube and social media channels.
  • Liaise with attendees for webcasts and studio guests.
  • Assist in updating social media channels with supplied content.

This will be a dynamic hands-on role, which will develop to suitably match your best skill set to ensure the healthy growth of the channel.

Our general working hours are Monday to Friday 8:30am-5:00pm but some time flexibility may be required to match broadcast schedules. We are offering the role either as a fixed term contract or permanent.

Essential Skills & Qualifications:

  • Excellent spoken and written English communication skills.
  • Methodical with a high level of accuracy and attention to detail.
  • You will need to show examples of your previous work.
  • Experience in Premier Pro and other Adobe programs an advantage.
  • Hands on, ‘can do’, proactive approach with the ability to use your own initiative.
  • A motivated person with a friendly positive attitude.
  • Organised with excellent time management skills and an ability to prioritise.
  • Interest in the bicycle industry or as a hobby is a plus but not essential.

 Salary:  from £18,000 – £23,000 per annum, dependant on experience and qualifications.

If you are interested in this position, please email your CV and a brief covering letter to jobs@carbonbikerepair.co.uk

CBR Video Editor

JOB VACANCY: CUSTOMER SERVICE ASSISTANT / ADMINISTRATOR

Carbon Bike Repair is a premier carbon bicycle repair and paint restoration company based in Leatherhead, Surrey. Due to our ever-growing workload, we are looking at expanding our administration team by hiring a Customer Administrator Assistant / Administrator.

We are looking for a bright enthusiastic person who is not afraid to learn and progress. The candidate must be willing to learn new skills, manage themselves and work in a small team. CBR has a positive attitude with a good team of people both experienced and developing bike related knowledge. We always look forward to engaging new talent to partake in our fast-growing company.

The primary role will involve:

• Providing an administrative service to customers and to the team.
• Booking in bicycles with accurate details of work tickets in our ticketing system.
• Liaising with customers to schedule collection and delivery times by email / phone.
• Packing / unpacking boxes and arranging couriers.
• Assisting the delivery manager to achieve the teams targets.

This is a dynamic hands-on role, you will be asked to perform other duties outside of your primary role to ensure the smooth running of the Company.

Our current working hours are Monday to Friday 8:30am-5:00pm.

Essential Skills & Qualifications:

• Excellent spoken and written English communication skills is essential.
• Methodical with a high level of accuracy and attention to detail, is essential.
• Previous experience working in a customer service / admin role, handling emails and telephone communications as well as in-store interactions with customers.
• Experience of MS Office is essential (Outlook, excel, word etc). Any additional experience with ticketing software is desirable but not essential.
• Hands on, ‘can do’, proactive approach with the ability to use your own initiative.
• A motivated person with a friendly positive attitude.
• Organised with excellent time management skills and an ability to prioritise.• Interest in the bicycle industry or as a hobby is a plus but not essential.

Salary: from £18,000 – £22,000 per annum, dependant on experience and qualifications.

If you are interested in this position, please email your CV and a brief covering letter to jobs@carbonbikerepair.co.uk

Customer Service Assistant / Administrator

What Can And Cannot Be Repaired On Carbon Wheels?

Whilst clearly we can repair most areas of damage on a carbon frame, can the same be said for carbon wheels? Carbon wheels are certainly a lot more subjective in terms of whether a repair is viable, but we can effect repairs to some areas.

The areas that we generally can’t repair are fracturing to the brake track (on a rim brake wheel), the bead area and spoke hole areas. As rider safety is our first priority, these specific areas are very difficult to test to the limits with non-destructive testing. As such, we do not undertake these repairs.

In terms of fracturing, we can generally repair any other area, as long as it doesn’t go into any of the above areas. We have successfully repaired many types of damage to rim fairings for example.

If you have cosmetic or other damage, we generally treat each case on its own merits. Perhaps email in with your issue first and we can advise from there.

We sometimes get requests where a brake track has warped after heat build-up going down a descent. We can generally help here but we need to ascertain how warped the brake track is and make a judgement from there.

So if you do manage to damage your carbon wheels, before you bin them or just go for a straight replacement, why not get in touch with us first to see if we can help?

Supporting our NHS Heroes – 15% Discount!

Carbon Bike Repair Ltd are offering all NHS staff 15% off any carbon fibre repair, paint restoration and / or servicing.

The discount will be added to the final invoice. You will need to show us your NHS ID card to qualify for this discount.

This offer excludes any replacement parts or components, full resprays, courier / postage fees, and cardboard boxes.

This offer is only valid on authorisations received on the ‘final’ estimates (i.e. we have your bike in our possession and have seen the damage) up to and including 10th June 2020.

 

WINTER CARBON BIKING – IS IT BAD?

I don’t know about you but I like riding my favorite bike whatever the weather.

There is a lot of misinformation regarding winter damage to carbon frames. Whether it is winter or summer you still need to keep your bike clean. If you leave ingress on the bike after a wet ride then that can eventually cause problems. It is not only specific to winter.

Granted grit is only used in the cold months but as long as you are sweating over your frame on the turbo you are doing the same as you would on a winter ride. Wash it down and get the salts off. Salt eats at the cable stops and gets under the lacquer where is it damaged but it can’t really penetrate directly through lacquer or carbon itself.

The group set is likely to experience more moisture in winter then in summer but again, if you lube the chain correctly and clean the bike when you are done it should be fine! Wash it down while it is still wet and get some WD40 or GT85 or whatever brand you use onto the moving parts. You can spray some onto a clean cloth and wipe the frame down but don’t leave it wet. Use common sense!

So ride the bike that you love unless you like punishing yourself on a rubbish frame so you ride with wings in the warmer months….. fair enough but well maintained carbon bikes are fine in all weathers.

Thanks for your support and endorsement. It has been a fantastic year.

Merry Christmas and a good cycling New Year from us all at CBR!

EXPANDING SPRAY TEAM AT CBR

CBR welcomes Pierangelo Lorenzi to the spray team. Piero sprayed for Pelizzoli bikes in Italy amongst others. He brings excellent skills to our custom portfolio and restoration. Our pledge is to deliver faster lead times to our consistency and high standards which we are known for.

WARRANTY CLAIMS ON CARBON FIBRE FRAMES

I am going to keep this high level for the purposes of understanding the logic behind warranty terms and conditions.

In the early days warranty claims on carbon fibre bikes were largely successful even in cases where the accident was the owners fault. Nowadays it is much tougher if you have caused the damage knowingly or even unknowingly.

The circled areas on the left image are the key areas where frames are shored up in the manufacturing process.

The centre picture shows the actual parts shown in these circled areas. These are injection moulded carbon ‘lugs’ which are much more dense and heavier in construction then the rest of the frame. They form the foundation of the interconnecting parts. In the right image you can see the BB shell part in situ. Most carbon frames hide this join in the design and finish of the frame but if your frame cracks anywhere near this area it is best to have it inspected. These areas ‘shouldn’t’ crack.

Here are a few tips on how to spot a potential claim on your frame.

Claimable areas*: Any join interface (highlighted in red) which is bonded in the factory which comes away through normal use is a potential claim. (* Depends on whether the manufacturer can prove negligence). In many cases there are faulty designs on the market which are subject to recall so look at your manufacturer’s website or contact your bike shop.

Non-claimable areas*: Any sections in-between these marked areas. Any locations where the customer can tighten components such as seat post, rear/ front dérailleur, skewers and BB cups (*In some special cases these areas can be claimed against but it will be much harder)

Carbon wear on non-removable dropouts and seat clamp cracks are largely unsuccessful claims. Although I have made it clear in the past of my dislike of carbon dropouts the customer is still responsible for ensuring the rear wheel is sufficiently clamped not to cause undue wear.

We have seen many grey areas in warranty claims but I suggest if you are confident you were not at fault and the warranty claim is unsuccessful come to us and we can investigate. In some cases we find manufacturing flaws which the manufacturer is happy to address again.

I hope that clears it up a bit. Happy riding in 2015!