WELCOME
TO THE UK’s PREMIER CARBON BIKE REPAIR AND RESPRAY CENTRE
Our one-stop bike hospital attends to a huge range of structural
and mechanical problems dedicated to getting you safely back on the road as quickly as possible.
15,000
REPAIR TICKETS RAISED
We did it! Thank you to all our amazing customers.
CURRENT WORKSHOP LEAD TIMES
Lead times vary depending on the type of work being carried out.
Please note your bicycle needs to be fully stripped prior to dispatch / delivery to CBR.
1 - 2 WEEKS
HEALTH CHECK (STRIPPED FRAME)
1 - 2 WEEKS
CARBON REPAIR ONLY (NO PAINT – STRIPPED FRAME)
3 - 5 WEEKS
CARBON REPAIR & PAINT RESTORATION (STRIPPED FRAME)
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SPOT YOUR ISSUE
CLICK ON A NUMBER TO HELP IDENTIFY YOUR BIKE PROBLEM
There are many other damage points not represented on this diagram so don’t worry if yours is not here. It is only a guide and will assist you in identifying the parts of your bike.
This frame shows that fractures can be safely repaired and restored to new again (see 1-4). Our owner lifetime warranty is often more comprehensive than some manufacturer warranties on new frames.
PAINT FINISHES
70% of our customers opt for a factory finish to their repaired frame / carbon component. This is something we are credited for in the cycling world.
We offer two options:
NO PAINT
To keep costs down you can opt for a no paint option. The carbon repair will be visible.
PAINT RESTORATION
The graphics and paintwork are replicated and replaced to factory finish, where possible. Any sign of the repair is ‘removed’. This includes official logos, decals, colour matching* and blending.
*We colour match as close as possible to the manufacturers specification and the age of the bike.
IS WHAT WE DO SAFE?
CARBON FIBRE IS INFINITELY REPAIRABLE, HOWEVER THE SAFETY AND QUALITY CONTROL OF OUR REPAIRS IS WHY WE ARE THE MOST ADVANCED BIKE REPAIR SERVICE IN THE UK.
If we repair, it is because it is safe to do so. Safety is determined through technology and training. CBR is the most widely used repair service in the UK. We service all sectors of the industry from insurance to manufacturers, racing teams and individual cyclists. With a thorough process that warranties the integrity of the repair, you can avoid the cost of a replacement frame or wheelset.
WARRANTY
We are so confident that our carbon fibre repairs come with an owner lifetime warranty and one year warranty for our paintwork*.
*subject to our terms and conditions
HIGHLY TRAINED REPAIRERS
SAFE REPAIRS TESTED THROUGH RIGOROUS QUALITY CONTROL
WE ARE CARBON BIKE REPAIR
Our service team includes carbon fibre technicians, composite engineers, bike mechanics, spray painters and graphic designers.
It is great to be a part of a team that delivers real world solutions to cost saving and unnecessary waste.
Composite carbon inspectors inspect and report on the state of the carbon component.
Our bike specific spray team colour match and restore up to 80 leading brands to factory finish.
Our workshops are run by strict compliance guidelines to ensure safety and quality at all times.
Our repair teams are highly trained and monitored to deliver 100% safe repairs 100% of the time.
WE ARE PROUD TO BE PARTNERED WITH
REPAIR QUESTIONS
Is my bike worth repairing?
That depends on the value of a replacement frame. A qualified repair is largely undetectable, so if you love your bike then there is no replacement value. A well-executed repair will bring it back to exactly how it was before.
Our advice is get a quote before you do anything.
Will my repair be safe?
The repairs are made to the specification of the component. Only qualified technicians should repair your bike. Unless otherwise stated, our repairs have an owner lifetime warranty and a one year warranty for the paint work.
Please contact us for full warranty terms and conditions.
Why is repair so expensive?
We would disagree!
A repaired warrantied frame is roughly less then half the cost of a mid-priced replacement frame. If you are looking for the cheapest repair quote, then this is one area you should not compromise your safety on. If you think it is too expensive, please ask us to explain.
How long does it take to repair?
The repair itself can take a day. However it is the whole process, such as curing times, profiling, quality control which needs to be taken into consideration. Some repairs can take a few days if additional processes are required to achieve the specifi cations to pass QC. Unfortunately, it takes longer in practice when we are in demand. Safety first as always.
What parts do you not repair?
In most cases, we can repair about 90% of a carbon bicycle safely.
There are occasions where some bicycles are blacklisted due to inherent design flaws. Due to comparative costs, it is better to replace some components than attempt to repair them. CBR inspects each component before we decide to repair or replace.
Can you repair carbon wheels safely?
That depends on the value of a replacement wheel. That should be your first option.
Wheels are more complex and dangerous than frames when they fail. The tensions are great so a cautious review is undertaken before advising on a repair. Some wheels are very expensive to replace and in some cases are easy enough to repair. Others can be to risky to attempt a repair.
Your safety is always our top priority.
Can you repair carbon dropouts?
Yes we can!
Carbon dropouts are made with specific carbon fibre. The repair undertaken requires the correct tensile carbon otherwise it will not hold the rigours or gear shifting or derailleur removal. We cannot weld alloy dropouts in carbon frames.
Can you repair seat posts?
It depends where the issue is. Always ask regarding your specific issue.
RESTORATION QUESTIONS
How close can you get the restored part to the original?
Restoring bicycle paintwork is not like the auto industry where paint codes and suppliers are known. Even if paint codes are known, no two paints when mixed are exactly the same.
We colour match by eye and it depends on a number of factors:
- Type of paints and lacquers used previously
- Paint effects (gloss, matt, pearlescent, candy colours, metal flakes, glitter etc)
- Age of the bike
- UV exposure
Our QC policy is 95% – 98% unless we stipulate beforehand that designs or paintwork are simply not replicable.
In most cases, our restorations range between 98% – 100%. All artworks are original or precise replications which we create in-house. We have 30 years combined experience in the spray team. CBR’s reputation attracts clients and top race teams from all over the world.
How much does it cost to restore my bike after the repair?
Prices start at £96 (incl vat). Fill in our ‘Request a Quote’ form and we can assess your requirement. The cost depends on the complexity of the area restored, number of colours and graphics, if any.
Once inspected, you will be notified before work commences. You can always opt for the cheaper finish and return at a later date if you wish.
Do your restorations have a warranty?
All our paint restorations have a one year warranty. Please contact us for full details.
GENERAL QUESTIONS
If I want to sell my bike what do I tell the buyer?
The buyer is free to contact CBR to ascertain the origins of the repair with your permission.
At CBR, our repairs, unless stated, have an owner limited lifetime warranty and our paintwork has a one year warranty. Please contact us for full warranty terms and conditions.
If I am driving, how can I find your premises?
It can be difficult to find us. If you would like to use What 3 Words our words are:
///jobs.zips.legs
Take the turn off for Alsford Timber and the D&T Car Wash. Access to the premises is to the right of the car wash entrance. This road takes you under the bridge. As you go under the bridge turn right and park outside of Unit 1A.
Please only park in bays marked ‘CBR’.
Is there public transport nearby?
Leatherhead train station is a short distance away and there are numerous bus stops nearby.
By Train
Leatherhead train station is only 50min from either London Waterloo or London Victoria train station.
We are a short walk from the station, approx 12-15 minutes. When you get to the Majestic’s roundabout, take the first exit and remain on the left. You will see Key Drive Car and Van Rental and Alsford Timber, take this road and walk down to the D&T Car Wash. To the right of the car wash is the road which will take you to the Bridge Works Industrial Park. Please follow any ‘CBR’ signs.
Preparing your frame for us
Here are some helpful tips on how your frame / carbon component should be prepared prior to us receiving it.
Please note your bicycle needs to be fully stripped prior to dispatch / delivery to CBR. We only need your frame / carbon component.
Please download, complete and attach the following booking in form to your frame.
Upon receipt of your frame / carbon component, we will send you a work ticket.
We schedule our work queues on your authorisation of this ticket.
Due to the nature of the work, we are unable to book repairs in advance. We work on a ‘first come first served basis’ – from us receiving you bike. Best to get it to us as soon as possible.
BEFORE SHIPMENT OR DROP OFF
We require stripped, clean frames for inspections and repair. If you are unable to fully strip your bike, your local bike shop should be able to assist you.
Please clean the part(s) as much as possible. Any bike sent to us in an unacceptably dirty condition will need to be washed at a charge of £24 (incl vat).
If the damage is around the seat tube or seat clamp area, please include the seat post and seat clamp when sending the frame.
If your dropout is damaged, please make sure you send in your hanger.
DROPPING OFF YOUR FRAME
Come and see us, we like to meet our customers.
We are open Monday to Friday 9am – 5pm
It can be difficult to find us. Please make sure you drive to the car wash and then go under the bridge. If you would like to use What 3 Words our words are:
///jobs.zips.legs
SHIPPING YOUR FRAME
Please place it in a suitable padded box to minimise damage and for re-posting. We like to send it back in your box to minimise packaging costs so make sure the box is going to last 2 trips.
Please label your box with return details. We will arrange a suitable courier and contact you before returning.
Please download, complete and attach the following booking in form to your bike prior to shipping.
International shipping – Please read the international shipping information below.
INTERNATIONAL SHIPPING
If you are shipping an item to us from outside the UK, please contact us before shipping anything!
You will need to complete the customs documentation and mark the item as “Temporary Export (Repair and Return)”. This is very important as it will show HM Customs and Excise that the item is not remaining in the UK.
Also please contact us for our EORI number which can be added to the customs documents and might assist with quicker processing.
Do not forget to include a Commercial Invoice. The value you enter here on the customs forms will affect the amount HM Customs and Excise charge in relation to import duties. This could be between 26-30% of the value. If we are charged any import duties or disbursements these will be charged onto you, unless we are able to get them re-imbursed. We reserve the right to charge an admin fee for any extra administration we undertake into clearing and re-exporting your item to you.
OUR CONTACT DETAILS
Carbon Bike Repair Ltd
Address
Carbon Bike Repair Ltd
Unit 1a, Bridge Works
Kingston Road
Leatherhead
Surrey
KT22 7SU
International shipping – Please read the international shipping information above
What 3 Words – It can be difficult to find us. Our 3 words are:
///jobs.zips.legs
Phone
+44 (0) 1372 372 766
Please do not call us to obtain a quote. It is best practice to first email us with clear and focussed images of the damage and surrounding paintwork. That way, we have something to reference when quoting, which cannot be achieved with a call
Opening Hours
Monday to Friday: 9am – 5pm
Saturdays: Closed
Sundays: Closed
Bank Holidays: Closed
OUT OF HOURS DROP-OFF AND COLLECTION OPTIONS
Head for the Hills
Head for the Hills is an independent bike shop who kindly assist CBR customers with bike drop offs and collections on Saturdays.
Address
Head for the Hills Bike Shop
43-44 West Street
Dorking
Surrey
RH4 1BU
Weekend Opening Hours
Saturday: 8:30am – 5:30pm
Sunday: Closed
STRIP AND REBUILD SERVICES
We no longer have a mechanic’s department on site. Please use your local bike shop to strip and rebuild your frame.
Alternatively below are a few local bike shops to us in Surrey that can do this for you.
This would need to be arranged with them separately.
CYCLELINK
52 High Street
Thames Ditton
Surrey
KT7 0SA
Tel: 020 8398 0055
Email: shop@cyclelink.bike
Opening hours
Monday to Saturday: 9am to 5pm
Sunday: Closed
Website: https://www.cyclelink.bike
SURREY HILLS CYCLE WORKS
26-30 Church Street
Leatherhead
Surrey
KT22 8DW
Tel: 01372 363665
Email: hello@surreyhillscycleworks.co.uk
Opening hours
Monday to Friday 9am to 5:30pm
Saturday 9am to 5pm
Sunday: Closed
SEE WHAT OUR CUSTOMERS THINK
My Bianchi Specialissima took a tumble and mangled the top tube.CBR were great, kept in touch throughout their thorough procedure and got my frame back to me quickly and efficiently.I was really pleased with the result and despite the complex paint I’m not sure I’d have any idea there had been an issue if I hadn’t seen the initial aftermath of the cat based trauma!Perhaps a bit spendy but that was to be expected given the paint.Thanks so much, would thoroughly recommend!
nathan bliss
1699521036
They did a fantastic job on my chain suck damage. The price came in within the budgeted range and it looks fantastic. Comms all the way through were spot on too. Thanks guys - great job!
Justin Milligan
1698750757
Extremely professional and friendly staff who know everything about carbon repairs.Their work is first class, and as a bonus they were more than willing to give me a tour of their facilities which was most interesting.Thank you very much
Trevor Scott
1697619915
Fantastic job against very tight deadlines to repair cracked seat stay before huge race in South Africa. Tanita & Martin were very helpful and communicative, juggling jobs to accommodate my needs, and I would definitely use CBR again (let's hope I don't need their services soon 😉 ). Highly recommended.Also, the bike arrived back by courier with much better packaging that I used to send my frame to them. 👍I didn't get the frame repainted - no time!
Adam Rose
1697122405
Recently used these guys to repair my carbon Trek mountain bike. Can't have asked for a better service. The repair was done very well and in such short notice so that I could use the bike for a trip I had planned. All the team that I spoke to on email were helpful. Highly recommend.
Alex Chapman
1696364231
Good professional service but massively overpriced.
Fat Bloke
1695065285
I just wanted to thank the Team at CBR for great advice and excellent work to repair and rebuild my bike following a very nasty collision. Great detail to their work and the bike feels as good as new. A huge thank you to everyone who helped on this project.
Peter Sweeney
1692881917
awesome repair. can't tell where the damage was....thank you
Tudor Weeks
1690800320
Carbon Bike Repair are magicians! I can't think of a bad word to say about all my experiences in dealing with them and in fact spend most of my time telling everyone how amazing they are. I've had a previous frame that I thought was a write off be bought back to life and most recently a very short time frame save on my pride and joy. None of the repairs are visible. For a measure of how far they will go check out You Tube - Francis Cade's ride across America and see how they saved Justins recumbent in a Texas car park. Thank you CBR!
Jules Pancholi
1688136959
These people are outstanding. Saved my wheel and did it with such efficiency, the communication and costs are fantastic
Harvey Jones
1687785879
Excellent and expert advice and examination from Tanita - she took time and care.
Jon Bentley
1686219080
Damaging my beautiful 18 month old Cervelo P Series time trial bike was far more traumatic than finding myself sliding across the road. The service at Carbon Bike Repair is fabulous. From the moment they had my bike to when I collected it their communication was excellent at every stage of the process. The portal they use keeps all emails, photos, reports, quotes and receipts in one place.The bike is a stunning metallic greeny blue - they said they’d do their best to match the colour.The result is excellent and unless you knew I’d had a nasty scrape on the top of the front fork you’d never spot it.Thanks for a fabulous job.
SarahFee Matthews
1683287985
Fantastic, efficient service and and an amazing end finish to disc wheel repair. I dealt with Tanita who was superb!
Bev Hawkins
1682405369
Mustafa Aşan
1682095775
I called them to ask their opinion on some carbon damage I had to my frame. They told me to email them photos and they looked at them and helped me out and gave me a quote in minutes
Jack Perchick
1682001130
Repaired damage to a Lightweight Meilenstein wheel. I couldn't be happier with the repair and the service and would recommend CBR to anyone. The whole process of booking, consultation and delivery was extremely professional, and the results immaculate. Thank you.
Tom Willings
1678282829
CBR smashed it out of the park on the repair saving a nice frame from the bin. Structurally correct carbon work and flawless paint work looks like new giving me the confidence it will be safe. Great communication and met my timelines. Thanks so much!
Mark Roberts
1676457049
Wow.. Truly wow.. I'd given my much beloved bike frame up for dead after a bike accident, but I thought I'd try my luck with CBR..Honestly, the repair is faultless (paint, graphics, weave everything).. They are not the cheapest I am sure, but can you put a price on perfection - as that's what my repair was..Truly remarkable. Thank you to all at CBR!
Geoff Wilson
1675171878
Above and beyond the call of duty!
C. Parker.
1670218267
Marcin Chmielowski
1670186981
If you need to get your bike carbon fixed the place to go is this workshop.
Gedas Kaval
1670184404
Flew out to America to save a bike from failing. What more can I say?
Mike Douglas
1670161987
If you need to get your bike carbon fixed the place to go is this workshop. Just amazing.
Evgeny Dobrov
1666944410
