WHAT CAN AND CAN’T BE REPAIRED IN CARBON?

Cycling Weekly needed some shots of CBR repairs for an article on what parts of a carbon bike repair should not be attempted – BB’s, forks and expensive Cipollini’s (joking.. it’s Friday!).

What is the answer? Send a picture or 2 to Carbon Bike Repair to advise you first. Don’t believe every thing you read on forums..

CARBON ‘CREEP’

What starts out to be a little crack ends up sheering if it is not dealt with early on. It is not that simple though….if the fracture was caused by an isolated incident that does not effect the usual day to day stresses of bike riding you most probably will be none-the-wiser until you wash and inspect your frame.

Take a picture of the suspected ‘crack and watch it over the next few rides. If it grows at all then get it to a qualified carbon inspection bike shop.

PACKING YOUR CARBON BIKE

Carbon is abrasive. It does not like rubbing against anything. Take a bit of time to make sure the components a separated out in the box and padded. Do not use newspaper or any paper to come into contact with the surface. Paper is like fine sandpaper. Use plastic bubble wrap.

SAVE YOUR CARBON RIMS!

If you have ever heard the crunch of carbon on tarmac you’ll think your beloved wheels are done for..not so. Get in touch even if you think we can’t help you. We might have you back on your favorite wheels before you know it..and for a fraction of the price…

TREK DELIVER ON CUSTOMER SERVICE

In most cases we only hear the bad stories from warranty claims. The good ones seem to get lost in the ‘ I expected it’ folder.

We received a damaged Madone frame that we thought was a fake as it was badly finished.
The bike was well out of warranty and the customer was having trouble with chips.
**Now I will say this in case we get swamped with requests – We do not act as a spring board to claims. If we see genuine issues on a frame we will support a claim.**

We contacted Trek warranty UK on behalf of this customer (he hasn’t said thank you yet…) and on review the frame was replaced in this case. I think that is pretty good don’t you? They could easily have said no so I thought we should give Trek the thumbs up. Let’s hope we get genuine customer service examples from other manufacturers! It does make the difference if we know they are listening…